RETURNS, REFUNDS & THE NOT-SO-FUN STUFF
Because Rasberry Revolution sells many thrifted, vintage, handmade, upcycled, reworked, and one-of-a-kind products, purchases are generally considered final sale. I do not normally accept returns, exchanges, or refunds because of change of mind, fit, personal preference, or similar reasons. Please check the product description, photographs, sizing, measurements, and condition details before ordering. I want you to know exactly what you’re bringing home.
WHAT IF MY ITEM ARRIVES DAMAGED?
That’s the exception.
If an item arrives with qualifying damage caused during shipping, email:
rasberryrevolution@gmail.com
within 24 hours of delivery, based on tracking information.
Please send:
1. Your name and order information
2. Clear photos of the damaged product
3. Photos of the packaging when relevant
4. A short explanation of what happened
Claims made outside the 24-hour window or without enough evidence may not be eligible for a refund or return.
RETURN SHIPPING
If your damaged-item return is approved, you will initially be responsible for paying the return shipping cost. Once I receive the item back and verify the condition, the eligible purchase amount and approved return shipping expense will be reimbursed according to the resolution agreed upon for your claim. Please do not send anything back before contacting me and receiving return instructions.